1. Introduction
1.1 These terms and conditions govern the use of the internet services provided by EZ TECH SAN MATEO
1.2 By subscribing to and using our services, you agree to comply with these terms and conditions.
2. Services
2.1 EZ TECH SAN MATEO provides internet access and related services as described on our website.
2.2 Service availability is subject to network limitations, technical conditions, and other factors.
3. Subscription and Usage
3.1 Customers must subscribe to our services by completing the registration process and agreeing to these terms.
3.2 Customers are responsible for maintaining the confidentiality of their account information.
3.3 Customers agree to use our services in accordance with applicable laws and regulations.
4. Payment and Billing
4.1 Subscription fees and billing cycles shall commence one day after activation of the service.
4.2 Payments are due on the specified date and can be made through the methods provided by EZ TECH SAN MATEO
4.3 A five-day grace period will be given to the customer. Failure to make the payment within this grace period may result in service suspension or termination.
4.4 Late payments may incur additional charges as specified in the customer's service agreement.
5. Service Suspension, Termination and Reconnection
5.1 EZ TECH SAN MATEO reserves the right to suspend or terminate services if the customer violates these terms or fails to make timely pay-ments.
5.2 Customers may terminate their subscription by providing written notice or call to EZ TECH SAN MATEO customer support.
5.3 If a customer's service is suspended or terminated due to non-payment, they may request reconnection by settling all outstanding charges and paying a reconnection fee as specified by IEZ TECH SAN MATEO
6. Plan Upgrades and Changes
6.1 Customers may request to upgrade or change their subscription plan at any time by contacting EZ TECH SAN MATEO: Customer Support.
6.2 Plan upgrades or changes will be subject to the availability of the new plan and any applicable fees.
6.3 Changes to the subscription plan will take effect at the beginning of the next billing cycle unless otherwise specified by EZ TECH SAN MATEO
7. Repair and Maintenance
7.1 EZ TECH SAN MATEO will schedule routine maintenance and repairs to ensure optimal
7.2 Customers will be notified in advance of any scheduled maintenance may result in service interruptions.
7.3 Repair fees may apply for service issues caused by customer actions, equipment damage, or other non-service-related issues. Fees will be outlined in the customer's service agreement or provided upon request for specific repairs.
7.4 EZ TECH SAN MATEO will make reasonable efforts to minimize service downtime during repairs and maintenance. However, we are not liable for any inconvenience or loss incurred during such periods.
8. Internet Downtime
8.1 EZ TECH SAN MATEO strives to provide reliable and continuous internet service but cannot guarantee uninterrupted service.
8.2 In the event of an unplanned service outage, EZ TECH SAN MATEO will work to restore service as quickly as possible.
8.3 Customers may be eligible for service credits or compensation for prolonged downtime, as determined by EZ TECH SAN MATEO on a case-by-case basis.
9. Acceptable Use Policy
9.1 Customers must use our services in a lawful and ethical manner.
9.2 Prohibited activities include, but are not limited to, unauthorized access to systems, distribution of malicious software, distribution or reselling and infringement of intellectual property rights.
10. Privacy and Data Protection
10.1 EZ TECH SAN MATEO collects and uses customer data in accordance with our Privacy Policy.
10 Costumers agree to the collection and use of their data for service provision and
11. Liability and Disclaimers
11. EZ TECH SAN MATEO is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
11.2 Our services are provided "as is" without any warranties or guarantees.
12. Changes to Terms and Conditions
12.11 EZ TECH SAN MATEO reserves the right to modify these terms and conditions at any time.
12.2 Customers will be notified of any changes, and continued use of our services constitutes acceptance of the revised terms.
13. Governing Law
13.1 These terms and conditions are governed by and construed in accordance with the law.
13.2 Any disputes arising from these terms will be subject to the jurisdiction of the court.
14. Contact Information
14.1 For any questions or concerns regarding these terms and conditions, please contact EZ TECH SAN MATEO Customer Support.